Terms of service

Last updated: September 24, 2026

Welcome to Shakota, operated by Tal & Teo LLC. These Terms of Service ("Terms") govern your access to and use of shakota.com, including browsing the website, purchasing products, and using any services or features available through the store.

By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access the website.

1. Business information

2. Website use

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website:

  • For unlawful or fraudulent purposes
  • To interfere with the operation or security of the website
  • To attempt unauthorized access to our systems
  • To transmit malicious software or harmful code
  • To impersonate another person or business
  • To provide false or misleading information
  • To violate the rights of Shakota or any third party

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Account information

Certain features of our website may require you to provide information such as your name, email address, billing information or shipping information. You agree that the information you provide will be accurate, current and complete.

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs through your account.

4. Products & product information

Shakota makes reasonable efforts to provide accurate product information, including descriptions, images, sizes and pricing. However, colors and details may appear slightly different depending on your device, screen settings or lighting.

Product availability, descriptions, sizes and pricing may change from time to time. We reserve the right to discontinue products or limit quantities when reasonably necessary. Information shown on the product page at the time of purchase forms part of that purchase.

5. Pet safety & sizing

Our products are designed for your pet's comfort. To keep your little one safe:

  • Measure your pet and choose the correct size using the size chart on each product page
  • Always supervise your pet while wearing clothing or accessories
  • Do not leave your pet unattended while dressed
  • Remove any item that appears to cause discomfort, restrict movement or breathing
  • Keep small parts such as buttons, bows or tags away from chewing

Shakota is not responsible for injury or damage resulting from incorrect sizing, misuse or lack of supervision.

6. Product availability

Products displayed on our website are subject to availability. If a product becomes unavailable after you place an order and we are unable to fulfill it, we will contact you using the information provided with your order and offer an appropriate resolution, which may include a full refund.

7. Orders

When you submit an order, you are requesting to purchase the selected products. Every order is subject to payment authorization, product availability and our acceptance.

We reserve the right to decline or cancel an order when reasonably necessary, including in cases of:

  • Product unavailability
  • Pricing or product information errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect customer information
  • Other legitimate business or security reasons

If we cancel an order after payment has been received, the refund will be issued to your original payment method.

8. Order confirmation

After your order has been accepted, you will receive an order confirmation by email. It may include your order number, products purchased, order total, billing information and shipping information.

Please review your confirmation and contact us promptly if you notice an error.

9. Order changes & cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to help, but cancellation may not be possible once an order has entered processing or has shipped.

For returns after delivery, please see our Refund Policy.

10. Prices & billing

All prices on Shakota are displayed in United States Dollars (USD) unless otherwise stated. All prices include all applicable taxes. There are no additional taxes or hidden fees at checkout, so the price you see is the price you pay.

Shakota reserves the right to correct pricing, typographical, product or other errors. If an error affects an order that has already been placed, we will contact you to explain the issue and agree on an appropriate resolution. Customers are responsible for providing accurate billing and payment information.

11. Payment

Shakota currently accepts payment methods that may include:

  • Visa, Mastercard, American Express and Discover
  • Apple Pay and Google Pay
  • Shop Pay

Available payment methods may vary depending on your device, location or eligibility. All payments are processed through secure payment providers and Shopify's commerce infrastructure. We never store your full card details.

12. Shipping & delivery

Shakota currently ships within the United States and does not offer international shipping. Standard shipping is free on every order.

  • Order processing: 1–4 business days
  • Estimated transit: 4–10 business days
  • Typical total delivery: 5–14 business days from the date the order is placed

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, peak periods or other circumstances outside our reasonable control. For full details, please see our Shipping Policy.

13. Returns & refunds

  • Returns are accepted when requested within 30 days of delivery and the return requirements are met.
  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • For approved returns of damaged, defective or incorrect products, Shakota covers the return shipping costs.
  • Shakota does not charge restocking fees on approved returns.

Please review our Refund Policy for complete information.

14. Customer responsibilities

Customers are responsible for:

  • Providing accurate contact and billing information
  • Providing a complete shipping address
  • Reviewing order details before submitting an order
  • Choosing the correct size for their pet
  • Following the applicable return procedures
  • Using the website lawfully

Shakota is not responsible for problems caused by incorrect or incomplete information provided by a customer.

15. Intellectual property

All content on our website, including text, graphics, logos, images, website design and product information, is owned by Shakota, Tal & Teo LLC, our licensors or other rights holders.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell or commercially use any website content without our written permission.

16. Customer reviews & feedback

If you submit reviews, photos, comments or other feedback, you confirm that you have the right to share that content and that it will not:

  • Violate another person's rights
  • Contain unlawful or fraudulent material
  • Contain malicious software
  • Misrepresent your identity
  • Infringe intellectual property rights

You grant Shakota a non-exclusive, royalty-free right to use submitted content in connection with our business. We may remove content that violates our policies or applicable law.

17. Third-party services & links

Our website uses third-party services that help us operate our store, process payments, provide analytics, support customers or deliver other services. Our website may also contain links to third-party websites.

These services and websites are operated independently and may have their own terms and privacy policies. We encourage you to review them when using third-party services.

18. Shopify

Shakota uses Shopify to operate and power our online store. Purchases made through Shakota are transactions between you and Shakota. Shopify is not the seller of the products offered by Shakota and is not responsible for products sold through our store.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, share and protect personal information. By using our website, you acknowledge that you have reviewed it.

20. Errors & inaccuracies

We make reasonable efforts to keep information on our website accurate. Occasionally, errors or omissions may occur regarding:

  • Product descriptions
  • Prices
  • Product availability
  • Shipping information
  • Delivery estimates

We reserve the right to correct errors and update information when necessary. If an error materially affects your order, we will contact you and provide an appropriate resolution.

21. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the website will always be available without interruption, completely error-free, or free from technical issues or security threats.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

22. Limitation of liability

To the extent permitted by applicable law, Shakota and Tal & Teo LLC will not be responsible for indirect, incidental, special or consequential damages arising from your use of the website or products purchased through it. Our total liability for any claim will not exceed the amount you paid for the product in question.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your unlawful use of the website, your violation of these Terms, or your violation of another person's rights.

24. Governing law

These Terms are governed by the laws of the State of Wyoming and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any dispute will be handled in a court with appropriate jurisdiction, subject to any rights that cannot legally be waived or restricted.

25. Changes to these Terms

Shakota may update these Terms from time to time to reflect changes to our business, website, services or legal requirements. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the website after updated Terms are posted means you accept the revised Terms, to the extent permitted by applicable law.

Questions about these Terms?

Shakota · Tal & Teo LLC

30 N Gould St, Sheridan, WY 82801, United States

Email: contact@shakota.com
Phone: +1 (307) 400-8713

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (MT)
We reply to emails within 24 business hours. Messages received on weekends or holidays are answered the next business day.