Return Policy

1Return eligibility

To qualify for a return, the item must be:

• Unused, unworn and unwashed
• In its original condition, with tags attached
• Free of pet hair, odors or stains
• In its original packaging, where applicable
• In resalable condition, with no damage caused after delivery

This Return Policy applies to orders delivered within the United States. If a specific product cannot be returned, this will be clearly shown on its product page before purchase.

2Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number, a short description and photos of the item.

For approved claims, Shakota covers the return shipping costs and will work with you on the best solution, which may be a replacement, an exchange or a refund.

3Change-of-mind returns

If you no longer need an item, chose the wrong size or color, or simply changed your mind, you may request a return within the 30-day return period, as long as the item meets the eligibility requirements above.

For approved change-of-mind returns:

• The customer is responsible for the return shipping costs
• The item must meet the return condition requirements described above

4No restocking fees

Shakota does not charge restocking fees on approved returns.

5How to request a return

6Return inspection

Once we receive your return, we will inspect it to confirm it meets the return requirements. If an item does not meet the eligibility requirements, we may be unable to approve the return. We will email you the outcome after the inspection.

7Refunds

Approved refunds are issued to your original payment method within 7 business days after the inspection is completed. Your bank or payment provider may need a few extra days before the funds appear in your account.

If you have not received your refund after that time, please check with your bank first, then contact us.

8Exchanges

Would you prefer a different size or color? Just contact us. Exchanges depend on product availability and the return requirements above, and our team will walk you through the options for your order.

Not sure about sizing? Check our FAQ or email us before ordering and we will gladly help you choose.

9Items not eligible for return

For hygiene and safety reasons, the following items cannot be returned:

• Items that have been worn, washed or used by a pet
• Items marked as final sale
• Gift cards

Any product-specific restriction will be clearly shown on the product page before purchase. If you are unsure whether an item can be returned, please contact us before sending it back.

10Return shipping costs