Refund Policy

1Refund eligibility

If your return is approved under our Return Policy, a refund will be issued for the eligible returned item.

Returned items must be:

• Unused and unwashed
• In their original condition, with tags attached
• Free of pet hair, odors or stains
• In resalable condition, with original packaging where applicable

If a specific product cannot be returned, this will be clearly shown on its product page before purchase.

2Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and photos of the issue.

For an approved claim, Shakota covers the return shipping costs and will work with you on the best solution. Depending on the situation and product availability, this may be:

• A replacement
• An exchange
• A full refund

3Change-of-mind returns

If you changed your mind, chose the wrong size or color, or simply no longer want an eligible item, you may request a return within the 30-day return period.

For approved change-of-mind returns:

• The customer is responsible for the return shipping costs
• The returned item must meet our Return Policy requirements

Because Shakota offers free standard shipping on every order, there is no original shipping charge to deduct from your refund.

4No restocking fees

Shakota does not charge restocking fees on approved returns. You receive the full price of the returned item back.

5How to request a refund

To request a refund, email contact@shakota.com and include:

• Your order number
• Your name
• The product name
• The reason for the return
• Photos or other details, when relevant

Our team will review your request and send you return instructions if it is approved. Please do not send a return to any address unless our team has provided it for your specific return.

6Return inspection

Once your returned item arrives, we will inspect it to confirm it meets the return requirements. We will email you the outcome, and if the return is approved, we will start your refund right away.

7Refund processing time

The exact time for the refund to appear in your account depends on your bank, card issuer or payment provider.

8Original payment method

Approved refunds are issued to the original payment method used to place the order. We cannot issue refunds to a different card, account or payment method.

9Shipping charges

10Exchanges

Prefer a different size or color instead of a refund? Contact us and we will check availability for you. If an exchange is not possible, we will process an eligible refund instead.

11Items not eligible for refund

For hygiene and safety reasons, the following cannot be returned or refunded:

• Items that have been worn, washed or used by a pet
• Items marked as final sale
• Gift cards

Any product-specific restriction will be clearly shown on the product page before purchase. If you are unsure, please contact us before sending an item back.

12Refunds for canceled orders

If your order is canceled before it is processed or shipped, a full refund will be issued to your original payment method. Cancellation cannot be guaranteed once an order has entered processing or has shipped, so please contact us as soon as possible.

13Payment disputes

If you believe there is an incorrect charge or a payment issue with your order, please contact us first so we can review it and help you quickly. We will make every reasonable effort to investigate and resolve legitimate payment concerns.