Shipping policy

Last updated: September 24, 2026

At Shakota, operated by Tal & Teo LLC, we want every little parcel to reach you safely and on time. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, order tracking, and what to expect after placing an order.

1. Where we ship

Shakota currently ships within the United States. We do not currently offer international shipping.

2. Order processing

After your order has been placed and payment has been authorized, our fulfillment process begins. Orders are generally processed within 1–4 business days, Monday through Friday, excluding holidays.

During processing, we:

  • Review your order details
  • Confirm payment
  • Confirm product availability
  • Prepare and carefully package your order
  • Arrange shipment with a trusted shipping carrier

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

3. Delivery time

After shipment, most orders arrive within approximately 4–10 business days, depending on the destination and carrier. Most customers receive their orders within approximately 5–14 business days from the date the order is placed.

Delivery estimates are not guaranteed and may occasionally be affected by:

  • Holidays
  • Severe weather
  • Peak shopping periods
  • Carrier delays
  • Transportation disruptions
  • Other circumstances outside our reasonable control

Business days refer to Monday through Friday, excluding holidays.

4. Shipping costs

Free standard shipping on every order within the United States.

There is:

  • No minimum purchase requirement
  • No hidden shipping fees
  • No additional handling charges

All shipping information is shown at checkout before your order is completed.

5. Shipping carriers

Depending on the order, destination, package size and carrier availability, Shakota may use trusted shipping carriers, including:

The carrier used for your order may vary.

6. Order tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use it to follow your package every step of the way.

Tracking information may take up to 24–48 hours to become active after your order has been dispatched. You can also check your order status anytime in your account.

7. Delivery issues

If your package arrives damaged, appears to be lost, or experiences an unusual delay, please contact us as soon as possible with your order number and details about the issue.

Our team will review the situation and, where appropriate, work with the shipping carrier to investigate and help you. For damaged, defective or incorrect products, please also review our Refund Policy.

8. Incorrect shipping information

Please make sure your shipping information is accurate and complete before completing your purchase. Customers are responsible for providing:

  • Correct recipient name
  • Complete street address
  • Apartment, suite or unit number, if applicable
  • City and state
  • Accurate ZIP code
  • Valid contact information

Shakota is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information. If you notice an error after placing your order, please contact us right away. We will do our best to help, but changes may not be possible once an order has been processed or shipped.

9. Multiple package shipments

Some orders may be shipped in more than one package. If your order contains multiple items:

  • Packages may ship separately
  • Packages may have different tracking numbers
  • Packages may arrive on different dates

If you receive only part of your order, please check the tracking information for the remaining package. If it does not arrive within the expected delivery period, contact us and we will help.

10. Delivery delays

We work hard to process and ship every order within the stated timeframes. Occasionally, delivery may be delayed by circumstances beyond our control, such as:

  • Severe weather or natural events
  • Carrier transportation delays
  • High shipping volumes
  • Public holidays
  • Unexpected transportation disruptions
  • Incorrect or incomplete shipping information

If your order is unexpectedly delayed, please contact us with your order number so we can assist you.

11. Order changes & cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will make every reasonable effort to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has shipped.

For returns after delivery, please review our Refund Policy.

12. Shipping & returns

  • For an approved return of a damaged, defective or incorrect item, Shakota covers the return shipping costs.
  • For an approved change-of-mind return, the customer is responsible for the return shipping costs.

You have 30 days from delivery to request a return. Please review our Refund Policy for complete return requirements and conditions.

Questions about your delivery?

Shakota · Tal & Teo LLC

30 N Gould St, Sheridan, WY 82801, United States

Email: contact@shakota.com
Phone: +1 (307) 400-8713

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (MT)
We reply to emails within 24 business hours. Messages received on weekends or holidays are answered the next business day.