Refund policy
Last updated: September 24, 2026
At Shakota, operated by Tal & Teo LLC, we want you to know exactly how refunds work. This Refund Policy explains when a refund may be issued, how refunds are processed, and when you can expect your money back. Please read it together with our Return Policy before requesting a return.
1. Refund eligibility
If your return is approved under our Return Policy, a refund will be issued for the eligible returned item.
Returns must be requested within 30 days of receiving your order.
Returned items must be:
- Unused and unwashed
- In their original condition, with tags attached
- Free of pet hair, odors or stains
- In resalable condition, with original packaging where applicable
If a specific product cannot be returned, this will be clearly shown on its product page before purchase.
2. Damaged, defective or incorrect items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and photos of the issue.
For an approved claim, Shakota covers the return shipping costs and will work with you on the best solution. Depending on the situation and product availability, this may be:
- A replacement
- An exchange
- A full refund
3. Change-of-mind returns
If you changed your mind, chose the wrong size or color, or simply no longer want an eligible item, you may request a return within the 30-day return period.
For approved change-of-mind returns:
- The customer is responsible for the return shipping costs
- The returned item must meet our Return Policy requirements
Because Shakota offers free standard shipping on every order, there is no original shipping charge to deduct from your refund.
4. No restocking fees
Shakota does not charge restocking fees on approved returns. You receive the full price of the returned item back.
5. How to request a refund
To request a refund, email contact@shakota.com and include:
- Your order number
- Your name
- The product name
- The reason for the return
- Photos or other details, when relevant
Our team will review your request and send you return instructions if it is approved. Please do not send a return to any address unless our team has provided it for your specific return.
6. Return inspection
Once your returned item arrives, we will inspect it to confirm it meets the return requirements. We will email you the outcome, and if the return is approved, we will start your refund right away.
7. Refund processing time
- 1 – We receive and inspect your return
- 7 days – Refund issued within 7 business days after inspection
- + bank – Your bank may need a few extra business days
The exact time for the refund to appear in your account depends on your bank, card issuer or payment provider.
8. Original payment method
Approved refunds are issued to the original payment method used to place the order. We cannot issue refunds to a different card, account or payment method.
9. Shipping charges
- Damaged, defective or incorrect: Shakota covers the return shipping costs and provides a replacement, exchange or refund.
- Change of mind: The customer covers the return shipping costs. Original shipping is always free.
10. Exchanges
Prefer a different size or color instead of a refund? Contact us and we will check availability for you. If an exchange is not possible, we will process an eligible refund instead.
11. Items not eligible for refund
For hygiene and safety reasons, the following cannot be returned or refunded:
- Items that have been worn, washed or used by a pet
Any product-specific restriction will be clearly shown on the product page before purchase. If you are unsure, please contact us before sending an item back.
12. Refunds for canceled orders
If your order is canceled before it is processed or shipped, a full refund will be issued to your original payment method. Cancellation cannot be guaranteed once an order has entered processing or has shipped, so please contact us as soon as possible.
13. Payment disputes
If you believe there is an incorrect charge or a payment issue with your order, please contact us first so we can review it and help you quickly. We will make every reasonable effort to investigate and resolve legitimate payment concerns.
Need assistance?
Questions about returns or refunds? We are happy to help.
Shakota · Tal & Teo LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: contact@shakota.com
Phone: +1 (307) 400-8713
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (MT)
We reply to emails within 24 business hours. Messages received on weekends or holidays are answered the next business day.